Refund & Returns

REFUND AND RETURNS POLICY

Our returns policy covers those items you have purchased online from this website joejuice.com/shop and does not include our food and beverage products available for purchase via our mobile application or in-store.  

 

Can I return items I have ordered?

We hope you love our products as much as we do, but we also understand that sometimes people change their mind. If you are not entirely satisfied with your purchase, we're here to help. We’re happy to accept returns or exchanges for all full-priced non-perishable goods purchased on our website (i.e., any non-food or non-drink item) so long as:

1.     The product/s is returned to us unused or unworn (if applicable);

2.     The product returned in its original state with all accessories and in its original packaging (if any); and

3.     Provided your return is registered below and shipped to us within 14 days from the day you receive your parcel.  

To start your return, please click here.

Please note that all food and beverage items (including but not limited to coffee beans and canned beverages) available for purchase on our Site are non-refundable.

Can I return my items in-store?  

All products purchased on our Site must be returned via post using the return label we issue to you. You cannot return or exchange items purchased via our Site in any of our bars.  

 

What about my refund?  

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Who will pay for the shipping for my return or exchange?

We will provide you with a return shipping label once you start your return via the link provided above.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

What if my product is damaged or faulty?

If you believe the product you received is damaged or defective, please email customercare@joejuice.com with your order number and a brief description of the issue. Please also attach photos so that we can better and more quickly assist you.