JOE & THE JUICE A/S (we, our or us) are committed to protecting your privacy. We or our entirely owned subsidiaries are the data controller of the information that you provide to us.
If at any point in this Policy, we refer to “your device”, we are referring to your smart phone, computer, laptop, iPad, tablet or any other device that you may be using to access the Sites. This Policy does not apply to those websites or platforms that are owned and operated by other entities. In this document, the word “user” or “you” refers to our and our group companies’ customers, representatives and any other authorized users, potential customers or users of the Sites.
If you access or use the Sites, we ask that you read this text carefully in order to understand how we process your personal data.
If you have any questions or requests concerning our Policy or how we handle your data, please do not hesitate to contact our data protection team at firstname.lastname@example.org.
1. What information do we collect and how do we use it?
Generally speaking, we will collect your personal data whenever you interact with JOE & THE JUICE, when you use the Website or interact with us on the Sites. Some of this information may be provided by you. We also collect your information automatically or from other sources. More specifically, we collect and process the following information:
Information You Provide
Information We Collect Automatically
We automatically collect certain information when you access, use, or interact with our Sites. We collect the following information when you are using the Sites:
How do we use your information?
We use your information for the following purposes:
a) To maintain, improve and analyse the Sites and the products we offer to ensure your customer experience is optimal by presenting information and content in the most efficient and effective manner;
b) To handle and communicate with you regarding inquiries, requests, complaints, products and purchases;
c) To detect and prevent security breaches or fraud;
d) To maintain necessary or appropriate records for internal administrative purposes;
e) To ensure effective operation of the Sites;
f) To ensure optimal functionality of the Website (and where possible, the Sites in general);
g) To administer our Website for internal operations;
h) To verify your identity;
i) To conduct market research in understanding your needs and wants better;
We may disclose your information to the relevant persons/parties, for instance in connection with an investigation.
2. The legal basis for the collection and processing of the personal data
Just as it’s crucial that you understand what personal data we collect and when, it’s equally as important for you to understand why we are processing that personal data in connection with your use of the Sites. We will only process your data if we have a justifiable reason to do so in accordance with the applicable data protection law, for instance if we have your consent; if we have a legitimate interest in processing such data; if we have a legal obligation to process your data; or if we need to process your data to fulfil our contractual obligations or provide you with a service that you have requested.
To comply with our legal obligations
We process certain personal data to ensure that we comply with relevant and applicable legal requirements. For instance, we will process data to ensure that we are compliant with laws governing bookkeeping and tax.
Where necessary for the performance of our contract
We will use your personal information where it is necessary for us to perform our contract with you and/or to carry our any pre-contract steps you’ve asked us to so that you can enter into a contract. This may include but is not limited to process and deliver your order, to process your payment information when taking payment or refunding you or to run our competitions and promotions that you have entered and to distribute prizes.
We will process your data for our legitimate interests, including but not limited to our ability to operate, maintain and improve our business and to preserve and support our relationship with customers such as yourself. Before deciding to process your data in accordance with what we understand to be a legitimate interest, we weigh your own right to privacy against our own interests in processing such data.
We will process certain personal data for the legitimate reasons we have described below:
a) For improvement of the Sites and the business: we will process personal data to help us create, develop, operate, deliver and improve the contents and the performance, effectiveness and quality of the Sites, the products and services shown on the Sites, the content.
b) For customer support and administrative purposes: to ensure that our customer support team can contact you and/or assist you with any questions, issues or complaints in the most efficient manner.
c) For security purposes: we will process certain data for anti-fraud and security purposes.
d) For claims handling and for legal proceedings: we process personal data in connection with the handling of claims, debt collection and/or legal proceedings.
e) We process your data in order to prevent fraud, misuse of the Sites and the Website network security.
Where you provide consent
We also process your personal information based on your consent. In such circumstances, you are under no obligation to provide your consent or personal information but may choose to do so voluntarily. If you do grant us your consent, you may withdraw your consent at any time as described in the section below.
3. Withdrawal of consent
For processing of personal data based on your consent, you have the right to withdraw the consent, however, without affecting the lawfulness of processing based on consent before its withdrawal. You can withdraw your consent by contacting us directly at email@example.com.
4. Disclosure of your personal data
When data is shared with or transferred to service providers on behalf of JOE & THE JUICE, we will take all measures reasonably necessary to ensure that your data is processed solely for the purposes outlined in this Policy, and that such data is processed in a secure manner.
In addition to the above, we will also disclose your personal data when:
5. Personal Data Relating to Children
Our Sites are intended for users age 16 and older. We do not knowingly collect information from children under 16. If we discover that we have inadvertently collected information from anyone younger than the age of 16, we will delete that information.
6. International transfers of personal data
If we transfer personal data to recipients in countries outside the EU/EEA, we will, if required, put a contract or other means in place to ensure that your data is adequately protected, for instance, by using the European Commission’s standard contractual clauses for transfers of personal data to non-EU/EEA countries. Wherever your personal information is transferred, stored or processed by us, we will take commercially reasonable steps to safeguard the privacy of your personal information.
7. Your EU and UKPrivacy Rights
Subject to local data protection legislation, if you are located in the EU or in the UK, you enjoy the following rights in relation to your data that we process:
a) The right to rectification: if your information is incorrect or inaccurate you are entitled to have this information corrected.
b) The right of access: you are entitled to access any information of yours that we are processing.
c) The right to be forgotten: you may ask us to delete your personal data process in connection with the Sites and from our systems. We will of course comply with such request, unless an exception applies.
d) The right to object: you are entitled to object to the processing of your data if such data is processed for purposes other than those necessary for the fulfilment of the purpose for which that information was collected or for compliance with a legal obligation. Please be aware that if you object to the processing of your personal data, it may affect our ability to provide you with certain services or your use of the Website.
e) The right to restrict the processing: you may also request that we restrict the processing of your personal data. If requested by you, it means that the processing of your data going forward will be suppressed or blocked altogether. If you exercise this right, your information may still be stored by us, but it will not be used any further.
f) The right to data portability: you are entitled to receive a copy of your personal data in a transferable format for your own purposes. However, please note that this right is subject to certain conditions under applicable data protection law.
g) The right to withdraw consent: in situations where you have provided us with your consent to process your data, you have the right to withdraw your consent at any time.
h) The right to lodge a complaint: you are free to lodge a complaint regarding our handling or processing of your personal data with the national data protection authority.
If you have any questions or wish to exercise any of your rights, please do not hesitate to contact us by email at firstname.lastname@example.org.
8. Your Nevada Privacy Rights
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. If you are a Nevada resident and would like to make such a request, please email email@example.com.
9. Your California Privacy Rights
Persons with disabilities may obtain this notice in alternative format on our website.
Under California’s “Shine the Light” law, California residents may opt out of the disclosure of personal information to third parties for their direct marketing purposes. Any California resident may choose to opt out of the sharing of such personal information with third parties for marketing purposes at any time by directing such request to firstname.lastname@example.org.
The California Consumer Privacy Act (“CCPA”) provides California residents, referred to in the law as “consumers,” with rights to receive certain disclosures regarding the collection, use and sharing of personal information, as well as rights to access and control personal information. The CCPA defines “personal information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular” California resident. Certain information we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by a federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect personal information about you that is subject to the CCPA, that information, our practices, and your rights are described in the below disclosures.
Right to Information Regarding the Categories of Personal Information Collected, Sold, and Disclosed
You have the right to obtain information regarding the categories of personal information we collect, sell, or disclose. The following is a description of our data collection practices, including the personal information we collect, the sources of that information, the purposes for which we collect information, and whether we disclose that information to external parties. We may use any and all of the information for any of the purposes described in this privacy notice, unless limitations are listed. The categories we use to describe the information are those enumerated in the CCPA.
On certain occasions, we also sell information to third parties. An external party may be considered a third party either because the purpose of sharing the Personal Information is not an enumerated business purpose under California law, or because our contract does not restrict them from using Personal Information for other purposes. To “sell” information means to disclose it to an external party for monetary or other benefit. We sell the following information:
Right to Access Information
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Deletion of Information
You have the right to request in certain circumstances that we delete any Personal Information that we have collected from you. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipate. If we do, we will explain that to you in our response.
Right to Information Regarding Participation in Data Sharing for Financial Incentives
We may run promotions from time to time whereby incentive consumers to share personal information through use of our app. Participation in any of these incentives is voluntary, and you may opt out of the data sharing at any time.
Right to Opt Out of Sale of Personal Information to Third Parties
You have the right to opt out of the sale of your personal information to third parties. To exercise this right, please visit our “Do Not Sell My Personal Information” web page. Please note that your right to opt out does not apply to our sharing of personal information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal information only for that function.
How to Submit a Request
You may submit a request to exercise your rights by filling out a Consumer Data Request Form available here, or by calling 1-800-832-8916 or emailing us at email@example.com.
In order to process your request to know/access or delete Personal Information we collect, disclose, or sell, we must verify your request. We do this by:
You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We require that you and the individual complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf. Parents of minor children may submit a birth of the child certificate in lieu of an affidavit, in order to make requests on the child’s behalf. Please see sample affidavits here.
10. Amendments to the Policy
Please contact us via firstname.lastname@example.org if you have any questions regarding the protection of your personal data or if you wish toexercise your legal rights.
Please, submit your request here.
Please, submit your request here.
Please, find the affidavits here.