Please ensure Javascript is enabled for purposes of website accessibility

Privacy Policy - App

Effective as of 2023

Introduction

At JOE & THE JUICE A/S ("JOE & THE JUICE", "we", "us" or "our") we give high priority to confidentiality and data security. This privacy policy applies to our processing of personal data collected through your use of our app and establishes guidelines for the way JOE & THE JUICE processes your personal data and provides you with the information that you are entitled to receive under applicable data protection laws. You should read the privacy policy before you hand over your personal data to JOE & THE JUICE.

1. Data controller

The data controller of your personal data processed through JOE & THE JUICE’s app is:

JOE & THE JUICE A/S

Address: Østergade 26, 1100 København K

CVR-no.: 26589355

Email: privacy@joejuice.com

2. In-app data and web-app cookies

Types of personal data

JOE & THE JUICE uses the mobile-app as well as cookies on web-app to collect, and this connection processes, your personal data. JOE & THE JUICE may collect the following personal data about you, when you use our app:

  • IP address and MAC address
  • Device ID and device type
  • Operating system and version
  • Browser type and screen resolution
  • Device manufacturer and model
  • Geo-location
  • Language
  • Interaction with QR codes
  • Use of loyalty cards
  • Number, type and frequency of products you purchase through the app
  • Sections visited within the app
  • Redemption of loyalty cards and gift cards made available through the app
  • Products you have searched for
  • Information about your use of our web-app, including click-behaviour, the website or app that referred you to our app, the functionality of the app while you use it
  • Time and date of your use of the app
  • The content you view and features you access, entered search terms and personal information you make available to us via a social media platform, such as by clicking on a social media icon linked from our website.

We use our mobile-app and cookies via the web-app to collect the above-mentioned personal data.

The purposes of the process

Your personal data may be processed for the following purposes:

  • Marketing and advertising, including to promote our products and brand
  • Product and service development
  • Statistics and analysis, including to understand how you interact with the app and to improve the app

   

Legal basis for processing

JOE & THE JUICE processes your personal data on the following basis:

  • Legitimate interests: We base the processing of your personal data on our legitimate interests in, for example, conducting statistics, analyses, as well as improving and developing our products and services (Article 6(1)(f) of the General Data Protection Regulation).
  • Consent: We only process and disclose personal data to third parties collected through cookies via the web-app if you give your prior consent to it through the cookie consent solution on the web-app (Article 6(1)(a) of the General Data Protection Regulation). You can always withdraw your consent by contacting us as described below or by changing your cookie consent as described in our cookie policy. However, withdrawing your consent does not affect the legality of the processing that preceded the withdrawal.

       

Retention period

Personal data collected through our JOE & THE JUICE mobile-app is being stored for as long as you are active on the app (e.g. when you make purchases via the mobile- or web-app). As a general rule, your account will be considered "inactive" if you have not made a purchase for more than 2 years (3 years if you have purchased a loyalty card) whereafter your account and personal data will be deleted subsequently.

Personal data which forms part of bookkeeping material is, however, kept for 10 years from the end of the current financial year to ensure compliance with the legal obligations set out in bookkeeping legislation (cf. Article 6(1)(c) of the General Data Protection Regulation).

Cookies are deleted in accordance with our cookie policy, which is available via the following link https://www.joejuice.com/policy/cookie-policy. Personal data collected through cookies may, however, be processed for up to a year after collection.

However, the information may be stored for a longer period in anonymised form.

3. If you use the chat

Types of personal data

When you use the chat in the app, JOE & THE JUICE collects and processes your personal data. JOE & THE JUICE collects, processes, and stores the following types of your personal data:

  • Your user information, including your email address
  • What your inquiry is about
  • Date of your inquiry
  • Other information you provide in connection with your inquiry.
  • We encourage you not to provide sensitive personal data such as health information (e.g. allergies or religion) to us. You are, however, welcome to submit preferences for food and beverages.

The objectives of the process

Your personal data will be processed for the following purposes:

  • Handling of your inquiry/request
  • General communication
  • Statistics and analysis

Legal basis for processing

JOE & THE JUICE processes your personal data on the below-mentioned bases. The basis depends on the nature of your inquiry.

  • Legitimate interests: We may process your personal data on the basis of our legitimate interests in handling your inquiry, communicating with you, and developing our products and services (Article 6(1)(f) of the General Data Protection Regulation).

       

Disclosure

We may disclose your personal data to external suppliers or other relevant JOE & THE JUICE entities who, in agreement with us, make sure to provide the service you order. The disclosure is based on our legitimate interest in being able to provide the service you are requesting (Article 6(1)(f) of the General Data Protection Regulation).

Retention period

Your personal data related to the specific inquiry will be stored for 1 year from your inquiry has been marked as closed. Personal data which forms part of bookkeeping material is, however, kept for 10 years from the end of the current financial year to ensure compliance with the legal obligations set out in bookkeeping legislation (cf. Article 6(1)(c) of the General Data Protection Regulation). Personal data can be stored for a longer period in anonymised form.

If you are a customer or an employee of one of our customers, suppliers, or other business partners, we refer to the section below.

4. When you register as a user

Types of personal data

When you register as a user in the app, JOE & THE JUICE processes your personal data. JOE & THE JUICE may collect, process, and store the following types of your personal data:

  • Your name
  • Your date of birth
  • Your email address, Facebook ID, Google login information or Apple ID (if you use one of these services to log in)
  • Your gender
  • Country
  • Loyalty points

The purposes of the process

Your personal data will be processed for the following purposes:

  • Management of user account/profile
  • To customise your user account to you
  • To customise offers to you if you have consented to receiving marketing material or we are allowed to promote our products without your consent
  • Statistics and analysis

   

Legal basis for processing

JOE & THE JUICE processes your personal data on the following bases:

  • Legitimate interests: We process your information based on our legitimate interest in managing the created user accounts, as well as our legitimate interest in conducting statistics and analysis, and customising our platform and marketing material to you (Article 6(1)(f) of the General Data Protection Regulation).

Retention period

Your personal data will be stored until you delete your account. However, the data can be stored for a longer period in anonymised form.

5. If you purchase loyalty cards in our app

Types of personal data

When you purchase loyalty cards in our app, JOE & THE JUICE processes your personal data. JOE & THE JUICE may collect, process, and store the following types of your personal data:

  • Your user account information (please refer to section 4 above)
  • Your payment information
  • Information about your order/purchase history
  • Your use of the loyalty card, including items left on the loyalty card

   

The purposes of the process

Your personal data will be processed for the following purposes:

  • Completion of your loyalty card order
  • Managing of orders, complaints, and returns
  • Publication of marketing without consent based on previous purchases with us in cases where we choose to avail ourselves of this option in the Danish Marketing Practices Act
  • Statistics and analysis

   

Legal basis for processing

JOE & THE JUICE processes your personal data on the following basis:

  • Legitimate interests: We process your personal data based on our legitimate interest in marketing us to you in cases where consent is not required as well as our legitimate interest in being able to conduct statistics and analysis with the purpose of developing and improving our services (Article 6(1)(f) of the General Data Protection Regulation).
  • Contractual obligations: We process your personal data to fulfil the contract of purchase with you, including to be able to deliver the ordered goods, handle complaints, returns, etc. (Article 6(1)(b) of the General Data Protection Regulation).

Retention period

As a general rule, we will store your personal data for 3 years after your last purchase. Information relating to accounting material is kept for 10 years from the end of the financial year to which the data relate.

However, we can process your personal data for a longer period in anonymised form.

6. If you order for pickup through our app

Types of personal data

When you order for pickup through our app, JOE & THE JUICE processes your personal data. JOE & THE JUICE may collect, process, and store the following types of your personal data:

  • Your user account information (please refer to section 4 above)
  • Your payment information
  • Information about your order/purchase history
  • Where you choose to pickup your order (location)

   

The purposes of the process

Your personal data will be processed for the following purposes:

  • Completion of pickup orders
  • Managing of orders, complaints, and returns
  • Publication of marketing without consent based on previous purchases with us in cases where we choose to avail ourselves of this option in the Danish Marketing Practices Act
  • Statistics and analysis

   

Legal basis for processing

JOE & THE JUICE processes your personal data on the following basis:

  • Legitimate interests: We process your personal data based on our legitimate interest in marketing us to you in cases where consent is not required as well as our legitimate interest in being able to conduct statistics and analysis with the purpose of developing and improving our services (Article 6(1)(f) of the General Data Protection Regulation).
  • Contractual obligations: We process your personal data to fulfil the contract of purchase with you, including to be able to deliver the ordered goods, handle complaints, returns, etc. (Article 6(1)(b) of the General Data Protection Regulation).

Retention period

As a general rule, we will store your personal data for 2 years (3 years if you have purchased a loyalty card) after your last purchase. Information relating to accounting material is kept for 10 years from the end of the financial year to which the data relate.

However, we can process your personal data for a longer period in anonymised form.

7. If you sign up for our newsletter(s)

Types of personal data

JOE & THE JUICE collects, processes, and stores your personal data for marketing purposes when you sign up for newsletter(s). JOE & THE JUICE may collect, process, and store the following types of your personal data:

  • Email address
  • Your consent
  • Your click-behaviour in relation to published material

   

The purposes of the processing

Your personal data may be processed for the following purposes:

  • Marketing, including to promote our products and brand through the material we send you
  • Analysis and statistics, including to understand how you interact with our marketing material and improve our newsletter content

Legal basis for processing

JOE & THE JUICE processes your personal data on one or more of the following grounds:

  • Consent: JOE & THE JUICE will only use your personal data for direct marketing, including for sending out newsletters, and analysis and statistics if you have given your prior consent to this (Article 6(1)(a) of the General Data Protection Regulation).    

Retention period

Your personal data will be stored as long as you consent to receive newsletters is active.

You can always withdraw your consent by clicking on the unsubscribe link at the bottom of each email or by contacting us as described below. However, withdrawing your consent does not affect the legality of the processing that preceded the withdrawal.

Documentation of your marketing consent is kept for 2 years from the time you have withdrawn your consent to receive direct marketing material. The retention period is determined based on JOE & THE JUICE's legitimate interest in being able to document that direct marketing has been carried out in accordance with the applicable legislation (Article 6(1)(f) of the General Data Protection Regulation).

In addition, the information can be stored for a longer period in anonymised form.

8. Disclosure to other data controllers and outsourcing to data processors

To achieve the above purposes, we may give third parties access to your personal data, which, based on a contractual relationship with JOE & THE JUICE, provides relevant services, this could be IT suppliers or other suppliers that process personal data for us. Such suppliers will only process personal data in accordance with our instructions according to the signed data processing agreements.

In the context of JOE & THE JUICE's development, the corporate structure may change, e.g., by the total or partial sale of the company. In the case of a partial transfer of assets containing personal data, the processing basis for the related transfer of personal data is, as a rule, Article 6(1)(f) of the General Data Protection Regulation, since JOE & THE JUICE has an interest in transferring parts of its assets and making commercial/structural changes.

In addition to what is described above, your personal data is generally not disclosed to a third party without your consent. However, in certain circumstances, it may be necessary to disclose your personal data to e.g. the police, lawyers, accountants, courts, other public authorities, potential buyers and group-linked companies. We do this based on your consent and our legitimate interests.

Your personal data may be transferred to data processors or data controllers established in countries outside the EU/EEA that do not have an adequate level of protection. Such transfers will only take place once a transfer tool is secured. The transfers will be based on the EU Commission's standard contractual clauses or binding corporate rules, which you have a right of access to. If you have any questions about the tools for transfers to countries outside the EU/EEA please contact us at privacy@joejuice.com.

9. Your rights

  • You have the right to access the personal data we process about you
  • You have the right to object to our collection and further processing of your personal data
  • You have the right to rectification and deletion of your personal data, however there are certain statutory exceptions, including the Bookkeeping Act
  • You have the right to ask us to restrict the processing of your personal data
  • In certain circumstances, you may also request to receive a copy of your personal data and to transmit the personal data you have provided to us to another data controller (data portability)
  • You can withdraw any consents you may have given at any time. We will then delete your personal data unless we may continue the processing on another basis. You can cancel our newsletter by clicking on the link at the bottom of the newsletter

10. Your Rights as a California Resident

Persons with disabilities may obtain this notice in alternative format. Please send your request to: privacy@joejuice.com.

In addition to the information that has been provided in this Privacy Policy regarding JOE & THE JUICE’s processing of personal information, and the purposes for which they are processed, Californian state laws (CCPA (CPRA)) requires JOE & THE JUICE to provide Californian Residents, hereunder “customers”, current and former “employees” and third-party associated “employees”, the following to information regarding their privacy rights.

You can see the categories of information we collect in the “Types of personal data” sections above.

Please note that there may be circumstances in which JOE & THE JUICE is not required or permitted under applicable law to address your request or exercise of your right. Only you or an authorized agent that you authorize to act on your behalf may make a request related to your personal information. We cannot respond to a request or provide you access to personal information if we cannot verify your identity or authority to make a request and confirm the personal information that relates to you.

10.1 Right to Access to/to Know your personal Information

You may have the right to request access to your personal information and information pertaining to the source of that personal information, the purposes for which we collect it, and the categories of third parties to whom we may sell, share, or disclose it to as well as what personal information we sell, share or disclose to set third parties.

As stated by law, you can make an Access/Know request twice a year (2 times every 12 month) free of charge.

10.2 Right to Request Deletion of Your Personal Information

In addition to your right to gain access to your personal data, you may also have the right to request that JOE & THE JUICE delete personal data that we have collected pertaining to you. Please note that certain information may be exempt from such requests under other laws, such as personal information that is part of bookkeeping and accounting material.

The personal information that we may still retain is information pertaining to:

a) protecting our business, systems, and users from fraudulent activity,

b) our contractional obligations to you,

c) addressing technical issues that impair existing functionality,

d) necessary for us, or others, to exercise their free speech or other rights,

e) comply with law enforcement requests pursuant to lawful process,

f) for scientific or historical research,

g) for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations.

10.3 Right to Correct Inaccurate Personal Information

You have the right to request that JOE & THE JUICE correct inaccurate personal information about you. The correction of your personal information will be done accordingly to the nature of the personal information and the purpose(s) of which the processing of the personal information is occurring.

10.4 Right to Limit Use and Disclosure of Sensitive Personal Information

We may collect sensitive personal information as part of your employment at or contract with JOE & THE JUICE.

As a Californian Resident, you have the right to limit our use, or disclosure, of this information to the extent that the processing or disclosure of the information is necessary in order for JOE & THE JUICE to perform the services that we provide. Some sensitive personal information be exempt from the CCPA (CPRA) due to it being considered public information and will therefore not be covered in case you should exercise this right.

The CCPA (CPRA) defines “sensitive personal information” as “information that reveals a resident’s:

- Government-issued identifiers

i) Social Security,

ii) Driver’s license,

iii) State identification card, or

iv) Passport number.

- Finances

i) Account log-in.

ii) Financial account combined with any required security or access code, password, or credentials allowing access to an account.

iii) Debit card or credit card number combined with any required security or access code, password, or credentials.

- Geolocation

A resident’s precise geolocation, including address, ZIP code, and city.

- Race, religion, and union membership

i) Racial or ethnic origin,

ii) Religious or philosophical beliefs, or

iii) Union membership.

- Communications

The contents of a resident’s private communications, (Unless the company is the intended recipient of the communication.)

- Genetics

A resident’s genetic data.

- Biometrics

Biometric information which can uniquely identify a resident.

- Health

Personal information collected and analyzed concerning a resident’s health.

- Sexual orientation

Personal information collected and analyzed concerning a resident’s sex life or sexual orientation.”

10.5 Right to Opt-Out of Sale or Sharing of Personal Information to Third Parties

You have the right to request that JOE & THE JUICE stop selling or sharing your personal information (“opt-out”). JOE & THE JUICE will after you have exercised this right refrain from selling nor sharing your personal information until such a time where you again authorise us to do so again.

10.6 Right to Non-Discrimination/No Retaliation Following Your Opt-Out or Exercise of Other Rights

JOE & THE JUICE will not retaliate if you decide to exercise any of the rights under this Policy where prohibited by law.

You may exercise your rights by e-mailing privacy@joejuice.com.

11. Links to other websites

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices regarding processing of personal data. When you visit other websites, you are encouraged to read the owner's privacy policy, cookie policy, and other relevant policies.

12. Questions and complaints

If you have any questions about this privacy policy or if you wish to complain about the way we process your personal data, please feel free to contact us:

JOE & THE JUICE A/S

Address: Østergade 26, 1100 København K

E-mail: privacy@joejuice.com

If your complaint is not resolved by us and you want to proceed with the case, you can complain to the Danish Data Protection Agency:

Datatilsynet

Carl Jacobsens Vej 35

2500 Valby

Denmark

Email: dt@datatilsynet.dk

Phone: +45 33 19 32 00

You may also file a complaint with the data protection agency in your country. You can find a list of European data protection agencies and their contact information https://edpb.europa.eu/about-edpb/about-edpb/members_en.

Click below to open
Privacy Policy - App
read NOW