In connection with the use of the JOE LOYALTY APP (the “App”), JOE & THE JUICE A/S (“JOE & THE JUICE” or “we”) will, act as the data controller, collect, process and disclose personal data about the users of the App.
In this document, the word “User” or “you” refers users of our mobile application.
If you are a user of the App, you must read this text carefully in order to understand how we process your personal data.
We collect your personal data whenever you interact with JOE & THE JUICE and when you use the App. More specifically, we will collect and process the following information:
We automatically collect certain information when you access, use, or interact with our App We collect the following information when you are using the App:
Just as it’s crucial that you understand what personal data we collect and when, it’s equally as important for you to understand why we are processing that personal data. We will only process your data if we have a justifiable reason to do so in accordance with the applicable data protection law, for instance if we have your consent; if we have a legitimate interest in processing such data; if we have a legal obligation to process your data; or if we need to process your data to fulfil our contractual obligations to you or provide you with a service that you have requested.
To comply with our legal obligations
We process certain personal data to ensure that we comply with relevant and applicable legal requirements. For instance, we will process data to ensure that we are compliant with laws governing bookkeeping and tax.
We will process your data for our legitimate interests, including but not limited to our ability to operate, maintain and improve our business and to preserve and support our relationship with our customers. Before deciding to process your data in accordance with what we understand to be a legitimate interest, we weigh your own right to privacy against our own interests in processing such data.
We will process certain personal data for our legitimate interests as described below:
Fulfilment of a contract
We will collect and process your data for the purposes of ensuring that the contract between you and us is fulfilled. We will use your information so that we can provide you with access to our App, to provide you with the services and products that you have requested via the App, to ensure we are able to collect payment from you and so that we may contact you to revolve any problems with your order.
Where you provide consent
We also process your personal information based on your consent. In such circumstances, you are under no obligation to provide your consent or personal information but may choose to do so voluntarily. If you do grant us your consent, you may withdraw your consent at any time as described in the section below.
For processing of personal data based on your consent, you have the right to withdraw the consent, however, without affecting the lawfulness of processing based on consent before its withdrawal. You can withdraw your consent by changing the settings in the App (where possible) or by contacting us directly at email@example.com.
If you have provided your consent, or if we have a justifiable reason for doing so (as permitted by law) we will use your personal information to inform you of any promotions we have on offer, or any new products or services that we believe may be of interest to you. We will communicate these to you via email or within the App. You can control your marketing preferences by changing your account settings within the App. Please click on your profile Consent Options select relevant toggle to turn on or off email marketing.
In addition to the above, we will disclose your personal data when:
Our App is intended for users age 16 and older. We do not knowingly collect information from children under 16. If we discover that we have inadvertently collected information from anyone younger than the age of 16, we will delete that information.
If we transfer personal data to recipients in countries outside the EU/EEA, we will, if required, put a contract or other means in place to ensure that your data is adequately protected, for instance, by using the European Commission’s standard contractual clauses for transfers of personal data to non-EU/EEA countries. Wherever your personal information is transferred, stored or processed by us, we will take commercially reasonable steps to safeguard the privacy of your personal information.
We will store the personal data for as long as is necessary to fulfil the purposes above. This means that we store the personal data as long as you have an account with the App. If you delete your profile in the App, we will delete your personal data when we do not longer need to document compliance under applicable legislation and when we are no longer exposed to legal claims from you or other entities under applicable laws.
Subject to local data protection legislation, if you are located in the EU or in the UK, you enjoy the following rights in relation to your data that we process:
If you have any questions or wish to exercise any of your rights, please do not hesitate to contact us by email at firstname.lastname@example.org.
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. If you are a Nevada resident and would like to make such a request, please email email@example.com.
Under California’s “Shine the Light” law, California residents may opt out of the disclosure of personal information to third parties for their direct marketing purposes. Any California resident may choose to opt out of the sharing of such personal information with third parties for marketing purposes at any time by directing such request to firstname.lastname@example.org.
The California Consumer Privacy Act (“CCPA”) provides California residents, referred to in the law as “consumers,” with rights to receive certain disclosures regarding the collection, use and sharing of personal information, as well as rights to access and control personal information. The CCPA defines “personal information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular” California resident. Certain information we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by a federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect personal information about you that is subject to the CCPA, that information, our practices, and your rights are described in the below disclosures.
Right to Information Regarding the Categories of Personal Information Collected, Sold, and Disclosed
- Personal Identifiers:
- Protected Classifications: We do not collect your age, gender, disability status, racial or ethnic origin, or sexual orientation.
- Commercial Information: When you engage in transactions with us, we create records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies. We use this information to measure the effectiveness of our services and to provide you with targeted information, advertisements, and offers.
- Biometric Information: We do not collect information about your physiological, biological, or behavioral characteristics.
- Internet or Other Electronic Network Activity Information: We collect information about your browsing history, search history, and information regarding your interaction with websites, applications, or advertisements automatically when you utilize our Services.
- Geolocation Data: As described above, we collect your IP address automatically when you use your App. We can determine your general location based on the IP address. We do collect your precise geolocation where you allow us to do so.
- Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of the call. We do not collect your image or any thermal, olfactory, or similar information.
- Professional or employment-related information: We do not collect your professional or employment-related information.
- Education information: We do not collect any information about the institutions you have attended or the level of education you have attained.
- Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences or characteristics: We analyze or your actual or likely preferences through a series of computer processes and add our observations to your internal profile. We use this information to gauge and develop our marketing activities, measure the appeal and effectiveness of our services, applications, and tools, and to provide you with targeted information, advertisements, and offers.
On certain occasions, we also sell information to third parties. An external party may be considered a third party either because the purpose of sharing the Personal Information is not an enumerated business purpose under California law, or because our contract does not restrict them from using Personal Information for other purposes. To “sell” information means to disclose it to an external party for monetary or other benefit. We sell the following information:
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request.
You have the right to request in certain circumstances that we delete any Personal Information that we have collected from you. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipate. If we do, we will explain that to you in our response.
We may run promotions from time to time whereby incentive consumers to share personal information through use of our app. Participation in any of these incentives is voluntary, and you may opt out of the data sharing at any time
You have the right to opt out of the sale of your personal information to third parties. To exercise this right, please visit our “Do Not Sell My Personal Information” webpage. Please note that your right to opt out does not apply to our sharing of personal information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal information only for that function.
You may submit a request to exercise your rights by filling out a Consumer Data Request Form available here, or by calling 1-800-832-8916 or emailing us at email@example.com.
In order to process your request to know/access or delete Personal Information we collect, disclose, or sell, we must verify your request. We do this by:
You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We require that you and the individual complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf. Parents of minor children may submit a birth of the child certificate in lieu of an affidavit, in order to make requests on the child’s behalf. Please see sample affidavits here.
Please contact us via the App or at firstname.lastname@example.org if you have any questions regarding the protection of your personal data or if you wish to exercise your legal rights.