NAVIGATING THROUGH
COVID-19

Dear guests and fellow juicers,

In light of the recent COVID-19 outbreak, we want to take this opportunity to clarify how we as a company are navigating through these challenging times and how we prepare for future scenarios.

We are monitoring all local government-issued health and safety regulations and have closed stores in several markets already. The wellbeing of our guests and team is our top priority and we will continue to reinforce strict hygiene practices, while taking preventative actions according to current guidelines. Should you have any questions or feedback on our actions in your local market, feel free to reach out to us at care@joejuice.com and we will get back to you ASAP.

Stay Healthy & Safe
Sebastian Vestergaard
CEO

ACTIONS TAKEN
WORLDWIDE

We have removed cash payment and urge all customers to use our Joe App for payment to upkeep social distancing.
We have implemented contactless payment and contactless pick-up points in spacious areas of our stores.
We have established a hygienic and safe store environment with increased frequency of cleaning and sanitizing.
We have implemented contactless pick-up and pre-ordering features on our Joe App to reduce time spend in our stores.
Our doors are open but we have removed all seating from our stores so all orders will be takeaway.

HOW WE
OPERATE

In these challenging times, we have intensified our hygienic measures even further to ensure we have a safe environment for both our guests and juicers in all stores. We follow your governments recommendations closely, monitor the on-going situation and have implemented several safety measures to ensure a safe takeaway environment both in regards to payment and pickup flow for everyone:

The 7 steps of how we operate:

  1. We've established Contactless Payment Zone's to let our guests pay safely with the JOE APP or credit card (cash not accepted).
  2. We've clear and visible signage to inform everyone of social distancing and clear guidelines for in-store behavioural safety measures.
  3. We've established a Contactless Pickup area so customers safely can pickup their orders one by one and to ensure a fully contactless customer flow.
  4. We pack all orders in a to-go bag
  5. We ask all our guests to leave the store after they received their order to minimise the amount of guests in-store.
  6. We've removed all seating in the customer area and closed off toilets.
  7. We have partnered up with several Delivery Platforms across most markets that provides "Contactless Delivery” for your convenience.

We're operating in two different ways depending on your governments guidelines and recommendations:

STAGE A
STAGE B

WE THANK OUR
JUICERS

JOE'S FAQ

Updated: April 05, 2020

SEE ALL ANSWERS

Which of your stores are closed? 

We are closely monitoring and acting according to local government guidelines and recommendations. Some stores are closed completely, while other stores offer contactless pick up and delivery. You can see the current status in your area here.

Why are all your stores not closed yet?

For as long as it is possible to do so in a safe and compliant manner, we will continue to serve our healthy products to the local community.

What are your opening hours? 

That vary from store to store depending on the local health directives. As these might change from day to day, we suggest you check here for the most current information.  

What are you doing to minimize the risk of COVID-19 spreading in your stores? 

In these challenging times, we have intensified our hygienic measures even further to ensure we have a safe environment for both our customers and employees in all stores. We closely monitor the on-going situation and have implemented several safety measures to ensure a safe takeaway environment both in regards to payment and pickup flow for everyone:

  • Signage to inform everyone of social distancing and clear guidelines for in-store behavioural safety measures.
  • Established a Contactless Payment Zone to let customers pay safely with the JOE APP or credit card (cash not accepted).
  • Established a Contactless Pickup area so customers safely can pickup their orders one by one and to ensure a fully contactless customer flow.
  • Removed all seating in the customer area and closed off toilets.
  • We have partnered up with several Delivery Platforms across most markets that provides "Contactless Delivery” for your convenience.

We advice all customers to use our JOE APP’s Pre-order function to order ahead to help minimise time spend in-store, just choose “Contactless Pickup” at checkout.

What happens if a staff member gets diagnosed with COVID-19?

In such a case, the staff member gets sent home and quarantined for 14 days or until the results for the suspected person on COVID-19 are negative. The return of the staff member to the workplace is based on the medical recommendation and approval. The rest of the in-store team and everyone else, with whom our staff member had contact in last 7 days, are closely monitored for the COVID-19 symptoms and sent to home quarantine shall the symptoms appear. All food from the store will be disposed off and the entire location is fully sanitized as a precautionary measure.

My local JOE is closed, what do I do?!

We have partnered up with delivery services in all major cities where we have stores. Check out your local delivery service to see if they deliver JOE to your doorstep - you can find an overview of our Delivery Service Partners here.

What if my question was not answered above? 

Feel free to contact us at care@joejuice.com and we’ll get back to you ASAP!  

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