Which of your stores are closed?
We are closely monitoring and acting according to local government guidelines and recommendations. Some stores are closed completely, while other stores offer contactless pick up and delivery. You can see the current status in your area here.
Why are all your stores not closed yet?
For as long as it is possible to do so in a safe and compliant manner, we will continue to serve our healthy products to the local community.
What are your opening hours?
That vary from store to store depending on the local health directives. As these might change from day to day, we suggest you check here for the most current information.
What are you doing to minimize the risk of COVID-19 spreading in your stores?
In these challenging times, we have intensified our hygienic measures even further to ensure we have a safe environment for both our customers and employees in all stores. We closely monitor the on-going situation and have implemented several safety measures to ensure a safe takeaway environment both in regards to payment and pickup flow for everyone:
We advice all customers to use our JOE APP’s Pre-order function to order ahead to help minimise time spend in-store, just choose “Contactless Pickup” at checkout.
What happens if a staff member gets diagnosed with COVID-19?
In such a case, the staff member gets sent home and quarantined for 14 days or until the results for the suspected person on COVID-19 are negative. The return of the staff member to the workplace is based on the medical recommendation and approval. The rest of the in-store team and everyone else, with whom our staff member had contact in last 7 days, are closely monitored for the COVID-19 symptoms and sent to home quarantine shall the symptoms appear. All food from the store will be disposed off and the entire location is fully sanitized as a precautionary measure.
My local JOE is closed, what do I do?!
We have partnered up with delivery services in all major cities where we have stores. Check out your local delivery service to see if they deliver JOE to your doorstep - you can find an overview of our Delivery Service Partners here.
What if my question was not answered above?
Feel free to contact us at email@example.com and we’ll get back to you ASAP!